FREQUENTLY ASKED QUESTIONS
What can I use the media request form for?
We highly recommend using the media request form for most requests! The request form will be seen by everyone on the team. It will almost ensure a quicker response than reaching out to members individually (who may not immediately see emails due to being in a meeting or in the middle of a photoshoot, etc).
How soon can you fulfill a request?
Our most hectic season is usually from late February to August, with the transition of our graduating students and incoming students and residents. We try to expedite any time-sensitive material and adjust our schedule as much as we can for those types of projects and events. We kindly ask for
your patience, and we recommend planning ahead and notifying our team in advance.
How many edits do you allow for videos?
For video projects, we allow up to three rounds of edits.
Otherwise, we will send the final product and mark the project as complete. We ask that during the review process to make your edits as clear and concise as possible.
For events and projects, how far in advance does your team have to be notified?
As soon as you have finalized details on your project (time/date/people involved/locations), please notify us as soon as possible. That way on our end, we can plan accordingly. We understand that everyone’s schedules don’t always line up, so we kindly encourage to please plan ahead. We may ask you to send photos and videos for us to use in the future.
Love your work! Keep it up!
Thank you! We do our best. 😉